Privacy Policy

Effective November 12, 2026

This policy covers playtowndothan.com, our online checkout, and visits to Playtown Dothan, LLC.

What we collect and why

We collect contact details, booking and membership records, purchases and payment status, waivers, messages, and safety records. Our online forms are for adults. Parents and legal guardians provide children’s names and birth dates for bookings and waivers.

We use this information to run visits, process purchases, help guests, and handle safety and legal matters. We take reasonable steps to protect records and keep them as needed for these purposes.

Who receives information

Squarespace handles website activity and information you submit through its forms. ROLLER receives contact, booking, membership, purchase, and waiver details. Payment processors handle card payments. Communications and security providers receive the information they need for their services. We may share relevant records with emergency responders, insurers, legal advisers, or authorities, or during a business transfer.

Playtown staff manage party guest lists. We do not sell customer contact lists. Sponsors receive identifiable guest information for marketing only with separate permission.

Squarespace privacy notice • ROLLER privacy information

Cookies

Our website and checkout use essential cookies and may use optional analytics cookies. Squarespace’s activity log can record IP addresses and pages viewed. Set your preferences using Manage Cookies or Decline All on our website and the cookie controls in ROLLER checkout.

Security cameras

Check-in is video only, including for walk-in visitors who haven’t signed a waiver. We post a notice at the entrance. Play areas have video. Audio is enabled only in posted play areas with documented consent for everyone within microphone range. Restrooms and other private areas are free of cameras.

We use recordings for safety and incident review. Routine access is limited to owners and approved managers. We keep routine recordings for 30 days and may keep them longer for an incident, investigation, claim, or legal obligation.

Marketing photos and videos

By signing the participation waiver, a parent or legal guardian gives Playtown permission to use identifiable photos and videos of the listed children from covered visits on our website, social media, and in other promotional materials. To opt out of future marketing use, email info@playtowndothan.com. Please include your name and the names of the children covered by your request. You can also request removal from channels we control. Admission and play are available either way.

Your choices and contact

Email info@playtowndothan.com to request access, correction, or deletion of your or your child’s information, or if you believe a child under 13 submitted information online. We may verify your request and keep records as needed for safety, transactions, or legal obligations. Unsubscribe from promotional emails using the link in the message.

If you opt in separately, we may send recurring marketing texts. Reply STOP to unsubscribe or HELP for help. We use mobile numbers and opt-in records to run the program. We do not sell or share them with third parties or affiliates for their own marketing.

We post updates with a new effective date.
Playtown Dothan, LLC · 1512 W Main Street, Dothan, AL 36301